ASHEBORO (Jan. 3, 2019)
Randolph Community College’s Small Business Center is hosting a series of free online webinars, “Be Our Guest: Perfecting the Art of Customer Service,” on the second and fourth Tuesday of each month from 2-3:30 p.m., starting Tuesday, Jan. 8.
Smart businesses are continuously sharpening their tools to be able to provide the best service possible and smart customers recognize good customer service when they see it. In fact, most customers are willing to pay more for excellent service, and, on the flip side, will take their money elsewhere if they feel they are not getting it.
These 10 sessions will help business owners perfect the art of customer service: “Tips & Tricks” (Jan. 8), “Suit Up” (Jan. 22), “Complaints & Concerns” (Feb. 12), “Professional & Personable” (Feb. 26), “Building Relationships” (March 12), “Stop & Listen” (March 26), “The New CX” (April 9), “Be Your Brand” (April 23), “Say What You Mean” (May 14), and “Reaching Referrals” (May 28).
A certificate of completion will be awarded to participants who attend at least nine out of 10 sessions in the series.