Moodle Student Resources

There could be many reasons but the most probably is you have simply forgotton your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

Does you username or password contain a mixture of upper and lower case letter? It should be entered exactly
Are cookies enabled on your browser

How do I gain access to a course?

After logging into Moodle, you should see a "My Courses" block located in the top, left corner. Click on the name of the course to gain access.

How do I jump between courses?

'My Courses' block located on your Moodle homepage.

How do I get back to my homepage?

Use the navigation bar at the top left of the page. Click on Home to return to the Homepage.

Where have all the weeks / topics gone?

You have probably clicked on the icon located in the right margin of the week/topic. To reveal all of the other weeks / topics you need to click on the icon. You can also use the dropdown box underneath the displayed week / topic to jump to a hidden section.)

Why am I not getting my e-mails but others are?

Chances are your email address in your profile is either wrong or disabled. It could also be that you are not subscribed to the forums that are generating emails. AOL users may also not receive e-mails if the administrator has banned the use of AOL email addresses.

How can I stop all the emails?

E-mails are an essential part of the way Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of emails you get you could:

Edit your profile and change your e-mail settings to digest
Unsubscribe from non-essential forums (although they are there for a reason!)

Why is there no upload box?

This is either because:

The assignment has now closed
The assignment is not yet open
You already uploaded something and the settings prevent resubmissions

How can I see my recent assignment feedback?

There are many ways you can access their feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if the teacher has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.

Why is my course average so low?

Don't panic! The Moodle gradebook takes into account unmarked and unsubmitted work. In other words, you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise

My browser will not display the course pages properly.

It is recommended that students and faculty download and install a replacement browser based on a current version of Mozilla, Firefox, or Opera. Technical support is not provided by RCC for any other browser.

After updating your browser, try viewing the course pages again. If the problem persists, e-mail technical support. If you can not pull up the Educator menu to e-mail technical support, email support@virtualrandolph.org.

What browser should I use?

RCC recommends the Mozilla Firefox browser for Windows based computers and Opera for Macintoshes.

My modem disconnects during tests or while reading documents on-line?

If you are a dial-up internet user, you may experience connection timeouts. To avoid untimely disrupts during tests you may try leaving an email application open during the tests. Email applications periodically refresh when checking for incoming mail--this usually prevents internet connection timeouts.

When I try to contact my instructor for an Instant Message why do they not respond?

Part of the beauty of distance learning, is that everyone (students/instructors) can do it in the comfort of their own homes. If you do not get a response to an instant message, it would be safe to assume that the instructor has walked away from their computer. You can try again later, or just e-mail them.

Where do I get plug-ins for Acrobat, Flash, Realplayer & Java?

RealPlayer Download Link: www.real.com
Adobe Download Link: www.adobe.com
Flash Download Link: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
QuickTime Viewer: http://www.apple.com/quicktime/download/
Java: http://java.com

How do I install plug-ins for my browser?

If you are using Mozilla Firefox, navigate to the appropriate website, find the program and click download. You will see a popup box asking you to open or save the program. Choose to save the program on your personal computer. On your personal computer, navigate to where you saved the program and double click on the installation icon. You can complete the installation by following the prompts.

How should I configure my browser?

Make sure that your browser is set to accept cookies and to allow popups. To set the Mozilla Firefox browser to accept cookies, click on Tools -> Option -> Privacy -> Cookies and place a check in the box beside "Allow site to set Cookies." To set the Internet Explorer browser to accept cookies, click on Tools -> Internet Options -> Privacy -> Advanced and place a check in the box beside "Accept" under First-party Cookies. To set the Mozilla Firefox browser to allow Popups, click on Tools -> Options -> Content and make sure the box is unchecked beside "Block Popup Windows." To set the Internet Explorer broswer to allow Popups, click on Tools -> Internet Options -> Privacy and makre sure the box in unchecked beside "Block pop-ups."

How do I clear my browser cache?

You can clear the cache on most browsers by clicking on

tools -> options -> privacy ->cache. You should see a clear cache now button.

If you are using internet explorer, the best method of clearing the cache is to click on tools -> internet options and delete temporary files, cookies, and the

history.

Why can I not see a quiz after clicking the ok pompt to begin the quiz?

Moodle quizzes use javascript, therefore you will need the java plugin installed on your computer. You can download the free Java plugin at http://java.com.