Student Services and Student Support Services Listing
RCC Campus Store:
Regular Store Hours:
Monday - Thursday: 8 a.m. - 7 p.m.
Friday: 8 a.m. - 2:30 p.m.
Q: Can I order my textbooks online?
A: Yes, click on the RCC Campus Store website Link above, then click on "the current semester Textbook Information Click Here link," then click on Textbooks and Course Materials and follow the screen prompts.
Q: Can I get cash back for my textbooks?
A: The Campus Store at RCC does offer a Cash for Books program. There are several factors that are used to determine how much CASH you can get back for your used textbooks, including overall condition of the textbook, course material orders (if courses will use same textbook next semester), and overstock of the item. To learn more about the Cash for Books program, click on the Campus Store website Link above.
In addition to textbooks for curriculum and continuing education classes, the RCC Campus Store carries postage stamps, greeting cards, OGIO bags, drinks and snacks, plus many RCC insignia items including clothing, blankets, binders, pens, and insulated tumblers. For more information about RCC's Campus Store, call 336-633-0236. For more Campus Store link will (opens in a new window)
Faculty / Staff Directory:
The Faculty / Staff Directory is intended to be used by prospective students, students, and others conducting legitimate College business. It may not be used for commercial purposes, which includes solicitations, and may not be reproduced, in part or in full, without written permission from Randolph Community College.
You can search for RCC faculty and staff alphabetized by last name or you can search by department or program at the link above.
Monday - Thursday: 7:45 a.m. - 10 p.m.
Friday: 7:45 a.m. - 3 p.m.
Q: Is there a way I can get assistance from a Librarian online?
A: Yes! Use the "Ask a Librarian" chat box on the library homepage (opens in a new window) to talk to a RCC librarian when the library is open, and when we're not, use the "NCknows" (opens in a new window) chat service that's staffed by librarians across the state.
Librarians have also created online guides to assist you with your research. Got research? Check to see if there's a LibGuide (opens in a new window) for that.
Q: How can I find out if the Library has a specific book or resource available?
A: You can search iLink (opens in a new window), the online Library catalog of RCC and 46 other N.C. community colleges for books, audiovisuals, and more.
Q: How do I obtain the password to access library databases online?
A: All online databases are available to current RCC students, faculty, and staff. Passwords change periodically and may be obtained by:
- Using "Ask a Librarian" chat (opens in a new window).
- E-mailing email@example.com (Please include your full name and date of birth for verification of student status.)
- Calling 336-633-0204
Q: I'm taking an online course and live 3 hours away. Can I obtain a library card and check out books? Is an Interlibrary loan option available?
A: Yes, students who live outside of Randolph County can send a request for a library card to firstname.lastname@example.org (please include your current mailing address, full name, and telephone number). A card will be mailed to you. RCC Library also has agreements with the Archdale Public Library and with other community colleges in North Carolina to provide resources to you. You may also use the Interlibrary Loan service at your local library to request items from RCC Library.
Q: Can I renew Library items online?
A: Yes, you may renew materials online by accessing "My Account" in the library catalog (opens in a new window), as long as the items are not overdue and no one else has requested the material. Your "User Id" is the number on your RCC student ID that begins with 29875....
Q: What is BOOK-a-Librarian?
A: BOOK-a-Librarian is a library research assistance service that allows you to schedule a time for personalized, on-on-one research assistance with a RCC Librarian. This service is available Monday through Thursday and sessions last for 30-minutes to 1 hour. Schedule a session (opens in a new window) or e-mail email@example.com.
Q: I'm attending Pfeiffer University / Salem College through RCC. Does the RCC Library website have a link to Pfeiffer and Salem's online libraries?
A: Yes! Use the University Center Library page (opens in a new window)
When you click on the RCC Library website link, you will be provided a wealth of great resources for finding books, movies, and videos. You can search for articles from magazines, journals, and newspapers; plus find resource guides for a particular course. Full-text electronic versions (Ebooks) of reference, scholarly, professional, and fiction books are also available. Use the Library's recommended search engines and learn how to evaluate and cite online resources, as well as to find links to public, state and international libraries. Check it out!
Student Success Center:
The Success Center at Randolph Community College is a place where students can get tutoring, help with the admission process, counseling, and it is the home of the male mentoring group, Inner Strength. A student should come to the Success Center whenever he/she needs help with a course, application, or life in general. At Randolph Community College, we are creating opportunities and changing lives and it all starts at the Student Success Center.
The RCC Success Center is located on the Asheboro Main Campus in the Student Services Center.
For Randolph Community College admissions information, contact RCC Student Services at 336-633-0200. If you need to make an individual appointment to speak with a counselor, call the switchboard at 336-633-0200.
Academic Advising & Career Counseling:
G. Dean Beck - Student Services Counselor and Coordinator of Assessment/Tutoring
Susie Scott - Student Services Counselor and Coordinator of Students with Disabilities
Rebekah Kingston - Student Services Counselor
Arnold Gaines - Student Retention Specialist
Q: I'm thinking about attending RCC and taking one of your online associate degrees, but I have some questions. Do I have to come to the college for advisement?
A: Many of RCC's counseling services can be provided over the phone. Please call the phone number above to speak with one of our professionally trained counselors.
RCC's counselors are available to assist students with academic/educational, occupational, and personal concerns. Counseling services are available during the College's day and evening operating hours, except weekends, and may be used by applicants and the general community, as well as by current and former students. Those in need of counseling services are encouraged to contact a member of the counseling staff (click on the website link above). Individual appointments are recommended and most often can be made at a time convenient to the student.
Accommodations for Students with Disabilities:
Susie Scott - Coordinator of Students with Disabilities
Randolph Community College is committed to providing reasonable accommodations for all students with documented disabilities. Applicants with disabilities who wish to request accommodations in compliance with the Vocational Rehabilitation Act of 1974 and the Americans with Disabilities Act of 1990 must identify themselves to the admissions counselor before placement testing.
If you would like to receive a Request for Accommodation form, a copy of the College's policy on accommodations for students with disabilities, or would like more information, e-mail Susie Scott at firstname.lastname@example.org or call 336-633-0369.
Office of Financial Aid & Veterans Affairs:
Monday - Thursday: 8 a.m. - 5 p.m.
Friday: 8 a.m. - 3 p.m.
Chad Williams - Director of Student Support Services
Joey Trogdon - Asst. Director of Financial Aid & Veterans Affairs
Julie New - Financial Aid Specialist
S. Brent Kidd - Financial Aid Associate
Tiffany Auman - Financial Aid / Veteran's Affairs Assistant
Q: How do I apply for Financial Aid and can I apply online?
A: To apply for most types of aid, students must complete a Free Application for Federal Student Aid (FAFSA)(opens in a new window). When completing the FAFSA, make sure to enter RCC's Federal School Code of 005447. Click for step by step instructions on how to apply for financial aid (opens in a new window). The FAFSA application must be renewed each academic year for a student to continue receiving financial aid. Certain scholarships, grants, or other types of aid require a separate application through the department or organization providing the aid.
Q: Once I submit the necessary form(s), how do I know if I'm eligible for financial aid?
A: Randolph Community College utilzes a system called WebAdvisor to relay confidential information to our students. WebAdvisor is a web interface integrated with Campus Cruiser that allows you to access information contained in the database used by Randolph Community College. All current students can use WebAdvisor through Campus Cruiser once admitted to the college. Click for step by steps instructions on how to check your financial aid status (opens in a new window).
Q: What type of VA education benefits do you offer?
A: The following are the veteran benefit programs available at Randolph Community College. Please see the VA Certifying Official regarding any specific questions regarding these programs. For more information visit the link Veteran Affairs (opens in a new window), or you can contact us via phone at 336-633-0223 or to e-mail one of our helpful staff visit the link Contact Us (opens in a new window).
- The Post 9/11 GI Bill
- The Montgomery GI Bill
- The Montgomery GI Bill - Selected Reserve
- Survivors' and Dependents' Educational Assistance Program
- N.C. National Guard Tuition Assistance Program
Q: I'm a disabled veteran who resides in Asheville N.C., do I have to come in-person or can I mail or fax my documents to you to apply for VA education benefits? How do you notify me to certify my Veterans Affairs education benefits?
A: Documentation may be mailed, faxed, or scanned and e-mailed. Once the paperwork is received and processed, an e-mail is automatically sent to the student as notification.
At RCC, the Office of Financial Aid and Veterans Affairs strives to ensure that no student who can benefit from an RCC education be denied that opportunity due to finances. We are committed to allocating our financial aid resources to help the broadest range of students.
RCC's Office of Financial Aid and Veteran's Affairs helps thousands of students and their families each year. We strive to tailor students' financial aid packages to their individual needs and goals and to help them secure every dollar of assistance for which they quality. If you would like more information, please feel free to call us at 336-633-0223 or to e-mail one of our staff visit the link General Office Information (opens in a new window). To be redirected to the home page visit the link Financial Aid & Veterans Affairs (opens in a new window).
Tutoring / Placement Testing Services:
G Dean Beck - Coordinator of Assessment/Tutoring and Student Services Counselor
Peer tutoring is available by appointment from 8 a.m. to 5:30 p.m., Monday through Thursday, and from 8 a.m. to 3 p.m. on Friday in the tutoring room of the Student Success Center. Math labs are also offered; students should watch Campus Cruiser for details.
The College uses the Assessing Student Success Entry Transfer/Computerized Adaptive Assessment and Support System (ASSET/COMPASS) test to determine whether students have met Developmental Studies prerequisites for Arts & Sciences courses. This test is given as part of RCC's admissions process. In place of the College's testing, students may present appropriate, prior college credit or adequate SAT, ACT, or Accuplacer test scores to document their meeting these prerequisites. Students are encouraged to contact a counselor for placement test interpretation.
Placement testing is held in the testing room of the Student Success Center on a first come, first-served basis. Students may walk in for placement testing on Monday and Tuesday from 1 to 3 p.m., Wednesday from 1 to 7 p.m., Thursday from 8:30 a.m. to 7 p.m., and Friday from 8 a.m. to 12 noon. There is no fee for placement testing. Archdale placement testing is by appointment. Students may call 336-862-7980 to make their appointments to test there.
Online tutoring anywhere, anytime. It's 12 a.m. the night before your final and you're stuck on a problem. You decide it's too late to e-mail your instructor or call classmates. As you slip deeper into panic mode, you gulp your caffeinated drink and mumble under your breath, where is help when I need it? SMARTHINKING online tutoring can be the answer to your studying needs! SMARTHINKING allows you to connect with a tutor and interact live, submit your writing for any class to our Online Writing Lab, or submit a question and receive a reply from a tutor.
There is no charge to the student for this service. Help when you need it: 24 hours a day! To access the SMARTHINKING site, login to Campus Cruiser and click on the SMARTHINKING tab at the top of the page.
WriteNow! Writing Across the Curriculum
Jennifer Macy - Director of SACS, QEP, and Assessment/Instructor
Stephanie Needham - Writing Center Coordinator
Need assistance with your writing assignments? Have a paper to write and not sure what the difference is between MLA and APA? Don't live near the college and need online assistance? Click on this link Writing Assistance & Workshops for Students (opens in a new window) for answers and help!